Local Government Devolution
Devolution and local government reorganisation: Is your council ready?
Local government is being reorganised, but housing and homelessness services must remain seamless. We help local authorities migrate and integrate systems with zero disruption to residents, while unlocking efficiencies through automation, customer self-service, safe AI, and opportunities like single-login access.
What Devolution and Reorganisation mean for you
Devolution is changing how councils are organised and governed. New combined authorities and county deals bring new ways of working, shared services, and complex data flows.
To keep services running smoothly, councils need systems that:
Protect continuity for residents
Uninterrupted access to housing applications, bidding, homelessness casework and wider services.
Enable cross-collaboration
Clear governance, shared processes and secure data sharing that supports staff working across boundaries.
Give leaders clarity and control
Consistent reporting across partners to allocate resources fairly, reduce risk and build trust.
Generate savings and efficiencies
Through automation and safe AI, resources can be directed to customer care and support.
Why Home Connections?
We help local authorities modernise, integrate and transform digital systems so communities experience seamless services – even during major change.
Implementation
of Corporate websites, Housing Register, Lettings, Advice, Homelessness and Temporary Accommodation systems
Seamless integration
options between disparate housing systems
Data migration and consolidation
with minimal disruption
Consultancy and support
tailored to your timeline and goals
Future-proof solutions
that scale with your new organisational structure
Our Housing Needs Software
Choice Based Lettings (CBL)
- Accessible applicant journey and transparent bidding
- Configurable policies for multi-authority partnerships
- Real-time allocations reporting
Housing Register
- End-to-end application, evidence and assessment
- Shared eligibility rules and prioritisation across councils
- Configurable workflows
HOPE (Homelessness Prevention)
- Full case management with prevention focus
- Secure data sharing between partners
- Outcomes and duty reporting
- Private sector property loading and compliance
“Queen’s Cross implements new digital housing services "
With the goal to enhance their housing allocations process, Queen’s Cross Housing Association switched from a paper-based approach to a fully digital housing allocations process.
Our Approach
We implemented a tailored Home Connections platform that:
- Provided an online registration portal with flexible change-of-circumstances updates.
- Delivered end-to-end lettings functionality — from property advertising through to bidding and shortlisting.
- Ensured policy-driven prioritisation, making allocations transparent and consistent.
- Integrated with existing systems (including Aareon/QL) to support data flows and reduce admin.
- Shared infrastructure between both, but with options for Queens Cross or Maryhill-specific policies.
- Housing register business groups so staff only see their own customer data.
Our Results
- Applicants can register, update details and bid online with full transparency.
- Staff benefit from clear audit trails, configurable workflows and fast property re-advertising.
- The system provides flexibility, compliance and efficiency, supporting residents and housing teams.
- Queens Cross and Maryhill share infrastructure while retaining distinct identities and applying their own policies—without duplicating systems.
Your devolution readiness plan
Our proven four-step plan takes you from discovery through to go-live. We’ll map services, policies and data, ensure smooth migration, integrate your systems, and support teams with training and optimisation for lasting success.
